Incidents reported on status page for Ultravox https://status.ultravox.ai/ en https://status.ultravox.ai/incident/774729 Wed, 26 Nov 2025 17:27:00 -0000 https://status.ultravox.ai/incident/774729#81d5fef3bd1dc1eb235da18d296de192791f15ba00367118ec2b52cf1488e8c4 The issue has resolved, but we are continuing to investigate the root cause. https://status.ultravox.ai/incident/774729 Wed, 26 Nov 2025 17:27:00 -0000 https://status.ultravox.ai/incident/774729#81d5fef3bd1dc1eb235da18d296de192791f15ba00367118ec2b52cf1488e8c4 The issue has resolved, but we are continuing to investigate the root cause. https://status.ultravox.ai/incident/774729 Wed, 26 Nov 2025 16:20:00 -0000 https://status.ultravox.ai/incident/774729#a2bbd1a4f8ec5e018d9f882723f80e0c51b9565dd68a3b02d03d10149969d4f7 We're currently investigating elevated rates of call creation and inference failures. https://status.ultravox.ai/incident/774729 Wed, 26 Nov 2025 16:20:00 -0000 https://status.ultravox.ai/incident/774729#a2bbd1a4f8ec5e018d9f882723f80e0c51b9565dd68a3b02d03d10149969d4f7 We're currently investigating elevated rates of call creation and inference failures. https://status.ultravox.ai/incident/734521 Mon, 29 Sep 2025 21:40:00 -0000 https://status.ultravox.ai/incident/734521#9c17d55a22df4024675d061a7de38bae1ebe697ee96e1204840a4a5226c37446 Latency has been restored, but we're continuing to investigate the root cause. https://status.ultravox.ai/incident/734521 Mon, 29 Sep 2025 20:05:00 -0000 https://status.ultravox.ai/incident/734521#6b2cc2f8d21b4b702975386d7c5b9f9f3840121a3c05272ecad950a73fbc0754 API latency is currently elevated and we're actively investigating. https://status.ultravox.ai/incident/732939 Fri, 26 Sep 2025 14:10:00 -0000 https://status.ultravox.ai/incident/732939#0f36d8b609adbec722297c2424e53127feb8e43979c39b9350f5c41d3c97d1b2 We identified the root cause and removed the affected machines. We apologize for the poor experience this caused and are improving our monitoring to better detect this failure mode in the future. https://status.ultravox.ai/incident/732939 Fri, 26 Sep 2025 04:40:00 -0000 https://status.ultravox.ai/incident/732939#42cba1e7e1d1a58bb7ce8de89b582879216c90eee7befc687893ca6520563a0d A subset of inference machines failed to generate tool calls. https://status.ultravox.ai/incident/723360 Fri, 12 Sep 2025 20:31:00 -0000 https://status.ultravox.ai/incident/723360#20a47b4eff20aa794a7af78114a01b6ce3aebddb3f68502714c6a6b0150d04c2 The issue has been resolved. https://status.ultravox.ai/incident/723360 Fri, 12 Sep 2025 16:45:00 -0000 https://status.ultravox.ai/incident/723360#4a8f207ddcbf5875f350945cc0be7bd64a54884c52262c66cd30189a1e921499 From 9:45am until 1:25pm PDT dynamic endpointing incorrectly treated nearly all user turns as incomplete, causing very high effective latency between turns. https://status.ultravox.ai/incident/601656 Thu, 12 Jun 2025 20:43:00 -0000 https://status.ultravox.ai/incident/601656#92a383d3b55e676ab7870092961a13e8782ef4ccd91316d9e60881b2fa0557a5 Call creation has recovered. Apologies for the disruption and thank you for your patience. https://status.ultravox.ai/incident/601656 Thu, 12 Jun 2025 20:12:00 -0000 https://status.ultravox.ai/incident/601656#71286b5ae0be4836a41cb9222173a152fa392776c4f99984f83217d4060c66d0 We are still impacted by the [worldwide GCP outage](https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW) but starting to see signs of recovery. https://status.ultravox.ai/incident/601656 Thu, 12 Jun 2025 18:06:00 -0000 https://status.ultravox.ai/incident/601656#ac7b8821bdd68aa21e9c41c39e47c4b8ee6fcab60fee88ba8fb54ece6d7a741d A critical dependency is unavailable and we are working to mitigate. https://status.ultravox.ai/incident/601656 Thu, 12 Jun 2025 18:00:00 -0000 https://status.ultravox.ai/incident/601656#244e4ae4d429bc3f3352cab125a047a06a09b8e397f6ae3efe29103337d0d959 Call creation failures are elevated, we are actively investigating. https://status.ultravox.ai/incident/580938 Tue, 27 May 2025 00:49:00 -0000 https://status.ultravox.ai/incident/580938#6a5f70ce9d48a676d338424c454980c5ffbe0f2ee88425b347975135935efbe3 We have identified the root cause and latency has returned to normal. https://status.ultravox.ai/incident/580938 Tue, 27 May 2025 00:23:00 -0000 https://status.ultravox.ai/incident/580938#50d134164ebb319501b50ec47b5b8a20e8299d3677c923339324c6174a432795 Dashboard and call creation are seeing very high API latency. We're investigating. https://status.ultravox.ai/incident/565957 Thu, 15 May 2025 13:40:00 -0000 https://status.ultravox.ai/incident/565957#c2b6170ecc3764f3fa74eca9e2a6e7619a9c896df08bb3a40e0cb3f5eef4aeac The issue has been resolved. https://status.ultravox.ai/incident/565957 Thu, 15 May 2025 09:09:00 -0000 https://status.ultravox.ai/incident/565957#8b18b2527bba7679e2a573eb65c7572f8e9a83ec677f60de1eb3e31d7e3ffbc6 Calls created with the outbound SIP medium are failing to be initiated. We are actively investigating. https://status.ultravox.ai/incident/544597 Wed, 30 Apr 2025 22:30:00 -0000 https://status.ultravox.ai/incident/544597#efc113ed81ff410891fa4d92d4cdd0d73000fe21b657fbd2b35c94e080696f47 Inference latency has returned to normal. https://status.ultravox.ai/incident/544597 Wed, 30 Apr 2025 21:30:00 -0000 https://status.ultravox.ai/incident/544597#5d32c744e7e4f3803d69c2fe6c7496a43b8d1a9b7d141e8864b3e2c787b4f395 A series of pathological calls significantly drove up inference latency for around an hour on Wednesday. Such calls can no longer be created. https://status.ultravox.ai/incident/549157 Tue, 22 Apr 2025 16:17:00 -0000 https://status.ultravox.ai/incident/549157#842e8076bc8b2d842523b2438a6b9172dbc80b85ad52d6a7d7ef3134edcb81d5 We identified the root cause and the issue has been resolved. https://status.ultravox.ai/incident/549157 Tue, 22 Apr 2025 16:07:00 -0000 https://status.ultravox.ai/incident/549157#e34f741bd22ded10494bcc38647b1a8708e3053538b12cd3cfe2ad7883947d75 The Ultravox API and dashboard is unavailable. https://status.ultravox.ai/incident/545759 Tue, 15 Apr 2025 13:20:00 -0000 https://status.ultravox.ai/incident/545759#693f4fb2eec2a299f3515965a277640a6491429745c2ca23a78873a557d54575 We have identified the root cause and deployed a fix. https://status.ultravox.ai/incident/545759 Tue, 15 Apr 2025 09:30:00 -0000 https://status.ultravox.ai/incident/545759#94c51a2cd544622f3cd03208e2d7f48483d9948c25b56a947ec29100526c6810 Inference experienced Intermittent elevated latency. https://status.ultravox.ai/incident/544597 Sun, 13 Apr 2025 16:20:00 -0000 https://status.ultravox.ai/incident/544597#128a35c53d986125be63ffe706f097717743ebd5590a44d617b81e61e688f3f0 Inference has been restored. https://status.ultravox.ai/incident/544597 Sun, 13 Apr 2025 16:13:00 -0000 https://status.ultravox.ai/incident/544597#15ec9f3a531dd432b997b2353925d29d7d9e261666d273a15dada3e8674cd7a3 Inference is failing on voice calls. https://status.ultravox.ai/incident/539888 Fri, 04 Apr 2025 12:03:00 -0000 https://status.ultravox.ai/incident/539888#4e38d924b77f208ba69d4f0111ef4eb255f02356f1c03b1d6970702ec86656c8 Call creation failures have been resolved. https://status.ultravox.ai/incident/539888 Fri, 04 Apr 2025 11:51:00 -0000 https://status.ultravox.ai/incident/539888#8eef2be5f5d21c5a808fc271a3b8cdf00dfd3e56ac9a373823e0ab665ec6af30 We're investigating some failures in call creation and are working to fix the problem as quickly as we can.